|How do I check my mail? - Show this answer|
|How do I check my mail? - Hide this answer|
|To access your mailbox, login to your account and then click on the 'Messages' link at the top of your page. This will take you directly to your 'Inbox', where received messages are shown. Click on the 'From' line of a message and you will be able to read your mail.|
|How do I send mail to another member? - Show this answer|
|How do I send mail to another member? - Hide this answer|
|In order to send message to other members, find the profile of the person that you like to contact, then click on the 'send mai' or 'mail' icon in front the user name.
In the next page fill in the subject of the mail, and the actual letter that you want to send. When you are done, click the 'Send' button, and your letter will be delivered. The length of each message is limited to 10000 characters.
|What should I say in my message? - Show this answer|
|What should I say in my message? - Hide this answer|
|The content of your email to other members is entirely up to you; however there are some basic guidelines to keep in mind. Your messages should not contain any vulgar, abusive, or otherwise offensive language. Also, advertising other websites or services is not permitted. If our Support department receives complaints about a user, it is possible that their email privileges may be revoked.|
|How long you will keep the messages in the mailbox? - Show this answer|
|How long you will keep the messages in the mailbox? - Hide this answer|
|we will keep the messages only for 60 day and they will be deleted automatically after 60 days.|
|If a paid member contacts me, can I respond to her/him without becoming a paid member? - Show this answer|
|If a paid member contacts me, can I respond to her/him without becoming a paid member? - Hide this answer|
|Yes, when you receive a message from a paid member, just click on reply and you would be able to answer her/him without being a paid member.
Please note, non paid members are able to reply to the received emails from paid members.
|Why messages that I sent haven't been reading? - Show this answer|
|Why messages that I sent haven't been reading? - Hide this answer|
|After you send a message to another member, they will be informed by email about new message.
If they don't login to www.matrimony.org, they are not able to read their messages.
It is better to select members who were active recently.
Please note, If you have gift membership, unpaid members are not able to read your messages unless they get gold membership.
|When I send a message to another member, Can he/she see my email address? - Show this answer|
|When I send a message to another member, Can he/she see my email address? - Hide this answer|
|The answer is no. All the messages will be sent through mail server of matrimony.org and your email address will not be shown in the message that you send.
This is just to protect your privacy and prevent your email from Spam senders. Please note, never send your email address or other personal information to someone else unless you completely trust them.
|Can I have email address or contact information of another person? - Show this answer|
|Can I have email address or contact information of another person? - Hide this answer|
|Our member’s privacy is the first priority. Email address and personal information of members are confidential and we are not giving them to others.
The best method of contact is using our services for sending smiles, message or online chat. For each smile or message that you send, the recipient receives a notification email.